As a Work From Home Customer Care and Sales Representative, you will maintain exceptional customer service while providing remote support for customers’ inquiries about lost or damaged devices and resolving customer issues. You will also be responsible for selling our Connected Home product and other offerings to customers on every call. You will engage with the customer to understand their technology and sell protection/tech support solutions.

GOTO THIS LINK TO APPLY: https://jobs.lever.co/whoop/a5270e01-a761-4a02-b7da-c3a752f6696b RESPONSIBILITIES: Resolve client issues in an acceptable time frame via email, phone, and chat. Meet or exceed the department’s metric-driven goals and KPIs (FCR, CSAT, SLAs, etc.) Follow company guidelines while thinking quickly to offer solutions to meet the customer’s needs Provide onboarding product demos via phone and video to new members Provide clear documentation of all cases Ability to leverage multiple applications (Zendesk, Stripe, Admin Console, UPS)